TrackFree is a tracking solution provider and does not physically handle the shipment of packages in any way. TrackFree is integrated with 700+ couriers to track and display the latest status of your package only.

There is a possibility when there is no update about your package for a long time and this raises a question in your mind. There are a few possible reasons as mentioned below.

  1. Delivery time varies a lot from country to country and is dependent on the type of service chosen by your courier.
  2. Some services may take as long as 4 months to ship a package from one country to another-e.g., China to the USA.
  3. On top of this, there are additional checks - e.g., custom checks are done by various countries. These all may add to show your package in transit for a long time.
  4. Your package is stuck in customs due to various reasons - e.g., Correct custom duty amount is not paid, etc.

What should you do?

  1. Always note down the type of service used by your seller and ask for approximate number of days it is going to take for delivery while placing order.
  2. Always check with your seller about customs agreement and duties. You should be clear beforehand whose responsibility is it to pay extra duty charges.
  3. If the package is coming from overseas (other country), it is safe to assume that delivery may take longer than usual in few cases.
  4. Reach out to your courier/shipping company, along with your shipment tracking number and additional details - e.g. name, address etc.
  5. Request your courier/shipping company to check status of your package.
  6. In case if you do not have a tracking number with you, or else you are not sure which courier/shipping company is handling your package, please reach out to your seller/shipper to obtain this information.
  7. You can also check with your shipper/seller about the service type used by him and the approximate lead time to obtain delivery.
  8. You may consider using other delivery methods in the future, which will bring faster delivery and peace of mind to you.